New Speaker Faculty, Coca-Cola, Home Depot Site Tours Announced for Customer Feedback Week


IQPC, Customer Management IQ and Marketing IQ announced the full schedule and speaker lineup for the 5th Customer Feedback Week, taking place September 22-25, 2008 at The Westin Peachtree Plaza in Atlanta, GA.

Slated to be the largest Customer Feedback Week hosted by IQPC, the four day event offers a new speaker faculty from award winning companies, 5 Workshops, tracks for both B to B and B to C professionals, 3 book signings and 2 site tours at Coca-Cola and Home Depot.

The 5th Customer Feedback Week focuses on capturing, analyzing and translating the voice of the customer into results: customer retention, brand advocates, revenue and business growth. The event attracts cross-industry Customer Service professionals looking for the tools to keep pace with changing business climates as well as customer needs and expectations.

“I was really impressed with the line up of speakers,” said Gina Rossi, VP Marketing and Brand Development, Oneida Financial Corporation, of previous IQPC Customer Portfolio events. “I couldn’t have hand picked a better bunch.”

This year’s speaker faculty is set to surpass previous expectations. The current lineup hails from a diverse portfolio of leading companies and includes:

Tina Waters, Senior Vice President Customer Service Operations, COMCAST
Gregory Breck, GM-Customer Experience, GE HEALTHCARE
Lynn O’Neill, Assistant Vice President of Customer Experience, NEW YORK LIFE
Brad Nichols, Senior Vice President of Global Customer Service, THOMSON REUTERS
Greg Snyder, Customer Feedback Manager, MICROSOFT
Deborah Eastman, Chief Marketing Officer, SATMETRIX, the Net Promoter Company

The 5th Customer Feedback Week also highlights the addition of two exclusive site tours to Coca-Cola and Home Depot. Coca-Cola, one of the world’s most valuable trademarks, invites attendees to their morning post-conference site tour, “Leveraging Feedback for Process Improvement and Protection of Brand and Trademark.” Guided by three Coca-Cola executives, participants learn how to be available for consumer feedback across multiple media to protect their brand and trademark.

Home Depot, the world’s largest home improvement specialty retailer, hosts the second post-conference site tour, “Focus of Customer Service Strategy.” Attendees learn about the four principles of Home Depot’s customer service strategy, and visit the call center operations and the Home Depot Legend Museum.


For more information on the 5th Customer Feedback Week, please contact:

Lisa Schulman

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale conferences are market leading must attend events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, Johannesburg, London, Madrid, New York, Sao Paulo, Shanghai, Singapore, Stockholm, Sydney, and Toronto — with additional openings scheduled for 2007. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.

One Response to “New Speaker Faculty, Coca-Cola, Home Depot Site Tours Announced for Customer Feedback Week”

  1. CustServ: Customer Relations: The New Competitive Edge Says:

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