Archive for May, 2011

Best Practices for Family Businesses

Thursday, May 26th, 2011

The Center for Global Best Practices (CGBP) is holding a special seminar entitled “Best Practices In Family Business Governance and Family Constitutions” scheduled on June 9 & 10, 2011 at the Peninsula Hotel, Makati City, Philippines

The most successful family businesses that lasted for generations have the right family governance system and a solid family constitution. To run the family business successfully, it is important to first manage all family business stakeholders effectively. Having the right family governance framework is the answer. It’s been proven worldwide that those family owned companies who have instituted the right family governance system are stronger and more united as a family in business, better at resolving conflicts, more competitive compared to others, are able to rapidly grow their businesses, have faster and better quality of decisions and more effective with their board and stakeholders.

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Resolving conflicts and uniting family members is commonly a major issue. The most effective solution to this is having a family constitution. When crafted properly, it’s a powerful tool to resolve all issues among family business members. It is the bible that everyone needs to refer to when making decisions. Make sure your family has one. It should be the first one that every family business should put in place when starting an enterprise. Embodied in this document should include what are important for everyone such as values that the family and business must uphold, the roles and responsibilities of owners, directors, and stakeholders and the rules that all must follow. In this program, we will teach you all of these including how to create family councils, address family assemblies and meetings, and resolve business issues among family members effectively.

Those who have built family business empires such as the Ford, Rockefellers, Walton of Walmart, and many others have it. Whether you are the founder, business owner, director, family business member, executive or non-executive next generation shareholder, or non-management extended relative stakeholder, this special seminar workshop will surely set you on the right course towards a long-lasting business and a harmonious relationship among stakeholders. This is highly recommended for all members of the family.

This 1.5 days special program will feature CGBP Family Business Center program director Ricardo Hizon Mercado, MBA. He is the founder of the Family Business Development Center, John Gokongwei School of Management of the Ateneo de Manila University where he taught for 15 years and was its director until September 2009. He has also taught Family Business Management in San Francisco State University and has been a resource person in Family Business seminars and regular guest speaker in the Family Business classes in Santa Clara University, University of San Diego in California and University of the Pacific, Stockton. As an authority in family business, he will also share his extensive research, knowledge, expertise, experiences and lessons learned having been a stakeholder family member and COO of Kentucky Fried Chicken (1989 to 1991) and President of Red Ribbon Franchise Corporation (1996 to 2000). His passion is in helping family businesses succeed & advocating right practices in family business governance.

Interested participants are encouraged to avail of the early bird and group discounts. Participants who are 21 years old and below are entitled to a 20% discount. This is a limited-seats-only event and pre-registration is required. For more details, visit You may also contact CGBP at (02) 556-8968/69 & (032) 512-3106-07 or email program leader Rochelle Arias at 100 mg

Tax Rights and Remedies for Small and Medium Enterprises

Thursday, May 26th, 2011

What do you do when the Bureau of Internal Revenue (BIR) your establishment according to their Oplan Kandado campaign or when they enforce auction on your property for tax collection? To help small and medium enterprises avoid problems with tax authorities, the Center for Global Best Practices is organizing a seminar entitled “Tax Rights and Remedies for SMEs and Large Taxpayers” which will be held on June 2 & 3, 2011 at The Peninsula Manila, Makati City.

This CPE- and MCLE-accredited program will focus on the remedial actions a taxpayer can take from an administrative, judicial, procedural, and substantive perspective. Case facts will be presented to get a full understanding of the latest Supreme Court and Court of Tax Appeal rulings on different tax issues.

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This seminar caters to business owners, entrepreneurs, board directors, management teams, lawyers, CPAs & auditors, tax practitioners, and anyone who is interested to know how to handle and solve tax issues and problems.

The resource speaker for this program is Atty. Victorino C. Mamalateo, CPA, a 30-year BIR veteran as a career service professional, including having been an assistant commissioner and a tax practitioner for 12 years. He has extensive experience in handling tax assessment and refund cases before the Court of Tax Appeals, and has published articles and several books on tax matters. He also has a solid background as a lecturer on tax issues among BIR personnel and in various colleges and universities. This program will expound on the topics in his 800-page book, Tax Rights and Remedies. Atty. Mamalateo has a master of laws degree and a certificate in International Tax from Harvard University. He currently has his own law firm, V.C. Mamalateo & Associates.

For more information, call Jhowee Rodriguez at (02) 556-8968/69 (Manila) or (032) 512-3106/07 (Cebu). Visit our website at Early bird discounts are available for those who register early or those who will register in groups of three.

CGBP to Hold Seminar for Audit Committees

Thursday, May 26th, 2011

A crucial part of a board’s effectiveness is to fully understand the function of its audit committee whose chairmanship is normally assigned to a board director. With the SEC’s mandatory requirement for corporations’ board of directors to practice good corporate governance comes the importance of having a functioning audit committee headed by a member of the board. With this in consideration, the Center of Global Best Practices has come up with a program called “Board Directors’ Guide for Audit Committees” to help board chairpersons, directors, members of top management, CFOs, auditors, and accountants understand what audit committees do and don’t do. The event will be held on July 21 & 22, 2011 at the EDSA Shangri-La Hotel, Mandaluyong City.

This CPE-accredited program is a very useful guide that includes the top 10 best practices for audit committees, how to craft the working program and agenda aligned with the audit committee charter, how it should relate to the board and have a constructive relationship with management, reading and spotting key issues in audit reports, special investigation and financial reporting function, risk assessment protocols and tools, and solutions to challenges and problems faced by audit committees.

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Participants of this seminar will get free templates and practical reference materials that they can use and apply immediately to simplify their work and save time in crafting an audit committee program. This seminar is for those who are really serious about improving the effectiveness of the board and audit committees’ performance.

This seminar will feature top CPAs and auditors. The first lecturer is Atty. Rosario S. Bernaldo, CPA, MBA, who is the president of the Corporate Governance Institute of the Philippines (CGIP). She is the founder and managing partner of law and accounting firms, Bernaldo, Directo and Po Law Offices and R.S. Bernaldo and Associates, which comprises more than 120 accountants and lawyers.
Another lecturer is Lilian S. Linsanga, CPA, CIA, CFE, CCSP, who is the partner-in-charge and head of Specialist Advisory Services Division of Punongbayan and Araullo. She has over 25 years of experience in the audit of local and multinational companies in various industries. She headed P&A’s audit division until 2008. Presently, she is the president of the Association of Certified Fraud Examiners.

The third lecturer is Juan Carlos B. Robles, CPA, CIA, CFE, CISA, who concurrently holds 3 positions at Punongbayan and Araullo as chairman of its audit committee, partner of risk management and partner of specialist advisory services division. He has over 20 years of combined experience in public accounting, government auditing, internal audit, forensic audit, risk management and business consulting. He is a CPA both in the U.S. and the Philippines.

For more information, visit or call (02) 556-8968/69 (Manila) or (032) 512-3106/07 (Cebu) and look for Ms. Zennie Escudero. Discounts are available for those who register and pay early and those who will attend in more groups of 3 or more. Pre-registration is required.

CGBP to Hold Seminar on How to Really Read Financial Statements

Thursday, May 26th, 2011

As a business decision-maker, it is important to know how to read financial statements and interpret the numbers correctly in order to make right decisions for your business. This is also important to make sense of financial ratios and detect if there are inconsistencies in financial reports. Because of the pressing need of board directors and business decision makers to know this, the Center for Global Best Practices will conduct a seminar called “How to Really Read Financial Statements” on June 23 & 24, 2011 at The Peninsula Manila, Makati City.

This two-day seminar will teach you all that including how to spot important issues and ask intelligent questions in management and board meetings. This user-friendly format will teach you to understand not only balance sheets, income and cash flow statements, but also how to interpret those footnotes and disclosures on audit reports. You will learn how to make sense of those financial ratios and analysis to know if you have a healthy business and find out what is right, what is wrong, and fishy in the financial report.

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Whether you are in marketing, HR, or operations, or the board director, owner or stakeholder, it’s your business to know the language of business!

To speak in this seminar are two top-notch auditors, namely Mary Jane O. Rosales, CPA, CIA and is Juan Carlos B. Robles, CPA, CIA, CFE, CISA. Ms. Rosales is a former president of The Institute of Internal Auditors in the Philippines. She has a mastery of finance, having spent most of her career handling controllership & risk management functions in Petron Corporation. Mr. Robles concurrently holds three positions at Punongbayan and Araullo as chairman of its audit committee, partner of risk management, and partner of specialist advisory services division. He has over 20 years of combined experience in public accounting, government auditing, internal audit, forensic audit, risk management and business consulting, and a CPA both in the U.S. and in the Philippines.

For more details, visit or call Krista Burgos at (63 2) 556-8968/69 (Mla) or (63 2) 512-3106/07 (Cebu). Early registration and early payment discounts are available.

HR Directors International Summit Berlin 28th -29th Sept 2011

Thursday, May 26th, 2011

The Summit brings together key personnel, thought leaders, academics, HR practitioners and leading HR service providers. The summit provides an unparalleled platform for HR professionals to access leading programs and key knowledge to advance their own work and careers.
The Summit will offer presentations, Interactive, panel discussions, case studies and workshops by top industry professionals, consultants and academics. Learn about emerging challenges and development strategies in the Human Resources industry and achieve greater business results.

The focus of this event is firmly on providing you with workable strategies and solutions that you can implement for improved real-world performance.

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Summit overview and summary

With the ever changing environment and around the globe political, economic and social conditions are impacting HR strategies leading to new and also innovative thinking to keep abreast of developments and best practices. Its not enough to just keep ahead you need to think fast and proactively, especially when dealing with such global issues as economic crisis, wars, conflicts, economic slowdowns which effect currency and globalization. Together with merger and transformation, takeover issues and of course expansion strategies.

Today’s HR Director needs to be on top of Engagement, Talent acquisition, Leadership development, their overall HR effectiveness and Change Management strategies that are crucial to success.


Effective leadership strategies with your corporate goals to maximise corporate and people performance.

Explore the best ways to grow business through talent management and the HR strategy that leeds to company profit.

Find the best way to identify and acquire your talent; how to start the talent management process; creating the right definitions of what talent means for yourcompany; and how to manage and act on results.

Explore best ways to engage your staff. Employees who feel that they are a part of the business and understand more importantly the corporation’s goals are more willing to commit and deliver their working best to achieve those goals.

How to implement Change Management and best practices for a secure strategy of change, including understanding the key drivers to pull to deliver sustainable change within the organization.

Improve your Retention and Succession Planning – the vital keys needed. Key employee retention is critical to the long term health and success of your business.Learn how to affect a good retention and succession strategy.

How to make sure you deliver effective leadership strategies.Learn how to increase your business effectiveness by using these no-fail strategies to improve communication in your organization.

Key speakers include

Group Head of Talent, Aviva PLC Director, BBC Academy, Senior Adviser, BI Norwegian School of Management,Director Talent Management, RICOH Director Group Resources, Xerox Europe Central & Nordic Entity,Head of HR Learning, Talent, VP Strategic HR EDB Grou

Ways To Book on

Phone: +44(0) 203 397 0528
Fax: +44(0) 203 014 8540

Online: at

Join our group on LinkedIn by visiting


Monday, May 23rd, 2011

Kuala Lumpur, 23 May 2011-Asia Pacific’s contact centre industry continues to grow despite the economic turmoil. In 2010, to meet the rising customer demand, the region recorded an 8.5% growth in contact centre agent seats, and by 2017, it is expected to have grown at a compound annual growth rate (CAGR) of 9.5%.

The level of competition in the contact centre industry is intensifying among Asian countries, with others rapidly catching up to power house India. In order to stand out, established participants are focusing more on knowledge-intensive business processes that require significant domain expertise as opposed to relying on the success in the voice segment.

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Contact Centre Operations is a three-day event which will end with a highly interactive workshop and is scheduled to be held on the 26th-28th of July 2011 at Kuala Lumpur, Malaysia. Some of the key highlights that will be brought to light during the conference are operational excellence, people management, technology updates and customer-centric.

The specially designed workshop for contact centre leaders will cover issues pertaining to contact centre leadership such as coaching techniques, employee engagement, motivating agents and delivering clear communications

The ultimate objective of Contact Centre Operations is to unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.

For more information on the event, log on to or e-mail us at


Media Contact:

Aliyyah Nuha Faiqah

Executive, PR & Digital Marketing

Gen: +603 2600 6000

DID : +603 2600 6190

H/P  : +6012 318 5807


About JFPS Group

JFPS Group is the leading business performance enhancement company with affiliate partners across the globe. As a world-class business intelligence provider, JFPS Group provides business executives with knowledge and skills through conferences, professional training, in-house training and consulting.

Water Malaysia 2011 – Post Coverage

Monday, May 23rd, 2011

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Controlling the Flow and Re-enhancing through Effective Strategies

Monday, May 9th, 2011

Dubai, UAE, 26 April 2011 – The study of Production Chemistry has been a major research area for the past decade and attracted support from both industries and governments. Industry experts have been constantly carrying out practical and desk in-depth research and work on the flow assurance and effects of scale, wax, asphaltene and hydrates. Technologies have been developed to assist oil and gas companies in designing their own treatments to improve their own production and strengthen their position on the market.

This workshop will discuss advances in prediction techniques for multiphase flow in pipelines, integrated flow assurance model and a step forward in designing complex oil and gas fields. We will take a look at simulation, monitoring and metering methods to minimize risks in flow assurance projects and we will review current challenges that require immediate response from industry professionals.

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This exclusive 2011 Global Production Chemistry Interactive Technology Workshop will launch an extensive international platform for learning and networking to exchange the brilliant expertise and work that have been done by the major industry pioneers. It is designed for all dedicated professionals who have been involved in Production Chemistry for a number of years and possess deep knowledge to share.

Praxis Global Research invites industry professionals to join our senior gathering in Istanbul and gain the insight of the latest Production Chemistry developments in Saudi Arabia, Italy, Russia, UK, Iran, USA, Kazakhstan, Kuwait, Brazil, Indonesia, Argentina, UAE, Oman, Canada and Turkey.

About Praxis Global Research:

Praxis Global Research is an organization serving the needs of the oil and gas industry, predominantly by running innovative, interactive workshops. Praxis strongly believes in building communities and relationships around the world in order to develop skills and technologies. Our workshops provide a forum for stimulating exchange of knowledge, ideas and discussion. Delegates will participate in professional interactive discussions by communicating and enhancing experiences and by interfacing with industry leaders in the Oil and Gas sector.

Mastering English: For Lawyers and Bar Examinees

Sunday, May 1st, 2011

Mastering English

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The Center for Global Best Practices will be conducting a seminar entitled “Mastering English: For Law Students & Bar Examinees” on Tuesday & Wednesday, May 24 & 25, 2011 at the Pearl Manila Hotel. The principal job of a lawyer and a professional is to communicate and persuade and English is their primary weapon in accomplishing this mission. The proficiency in communicating in this language is indispensable in law school and in the actual law and professional practice. Correct grammar and English usage are critical in writing with clarity, precision, and conciseness. This seminar is designed to boost and improve one’s ability to write, express, and speak English clearly.

For more details, visit or call (02) 556-8968/69 (Manila) or (032) 512-3106 or 512-3107 (Cebu).

This pioneering program seeks to fill the need of law students and professionals in increasing their command of the English language, as well as legal writing. This program is applicable to college students, law students, bar examinees, aspiring lawyers, and professionals. Attending this learning event is an investment that is worth a lifetime of reward.

Featured in this seminar is Atty. Jim V. Lopez, one of the country’s most prolific writers. He is the only author who has won the National Book Awards three times, which is awarded by the Manila Critics Circle and the National Book Development Board. He has authored five bestselling books, Judgment Proof: Philippine Asset Protection Law, Alternative Dispute Resolution, The Law on Annulment of Marriage, Immigration Law, and the freshly-published book, How to Excel in Law School.

Atty. Lopez graduated from the U.P. College of Law in 1978. He passed the California bar exams and took up post graduate studies at Harvard Law School, University of California (Hastings), and the University of Southern California. In 1990, he was cited in the Who’s Who In American Law, a publication containing biographies of leading attorneys and other legal professionals. He was vice-dean of Lyceum College of Law, 2005 to 2008 and is currently the director of legal programs at the Center for Global Best Practices. He will be joined as a lecturer by another acclaimed winner of the National Book Award, Jose A. Carillo who authored the recently published book, English Plain and Simple.

Seminar in Letters of Credit To Help Traders Eliminate Discrepancies in their LCs

Sunday, May 1st, 2011

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The Center for Global Best Practices will be hosting a seminar called “Best Practices in Letters of Credit” on May 5 & 6, 2011 at the New World Hotel. This is to address the various problems and setbacks concerning the use of letters of credit (LC), including business risks that can eventually lead to financial losses when it is done improperly. A letter of credit is a commonly used instrument of payment in international trade transactions such as import and export of goods. Unknown to many, there are many pitfalls and traps involved in its use. One of the dangers of using LCs is that many companies deliberately resort to bad tricks to victimize others.

For more information on this seminar, visit or call Zennie Escudero at (02) 556-8968/69 (Manila) or (032) 512-3106/07 for more details. Discounts are available for those who will register and pay early, and those who will register three attendees or more. This is a limited-seats-only event and pre-registration is required.

This two-day seminar will highlight practical steps in issuing proper LCs and how they work, what to do to avoid pitfalls, and actions to take in cases of discrepancies. New regulations (and the application of UCP 600) involving letters of credit will be covered. This program will also present easy-to-understand case studies and samples to highlight best practices pointers and tips, including topics such as cost saving areas in LC operations that your banker will never tell you, overcoming delays in payment in LC transactions, liabilities of banks, remedies, and many more. The seminar is applicable to manufacturers, importers, exporters, traders, entrepreneurs, bankers, insurers, transporters of goods, CFOs, company treasurers, and those interested in fully understanding how LCs work.

The lecture will feature Singapore-based expert, Victor Tan, an authority in the field of trading and banking, and who has 15 years of banking experience in Europe, covering areas of international trade finance, remittances, guarantees, and import and export. He holds a Master of Business Administration degree from University of Strathclyde, UK and is a qualified Life Associate Member of the Chartered Institute of Bankers, London. He has worked with various international banks such as Standard Chartered Bank, Amsterdam-Rotterdam Bank, Bangkok Bank, Royal Trust Merchant Bank and Barclays Bank, the last of which he served as deputy head of the trade finance department. He conducts highly specialized training programs for clients in Jakarta, Bangkok and Singapore. He will teach attendees all the best practices applications of LCs for one’s advantage.