Archive for the ‘Telephony’ Category

Future Trends Unraveled at Contact Centre Operations

Tuesday, August 16th, 2011

Companies Advised to Stay Afloat With the Times or Risk Falling Behind

Kuala Lumpur, Malaysia, 16 August 2011- Technological advancements has resulted in a new batch of tech savvy consumers who command attention by either venting out their frustration or expressing their delight via social media. Companies who are looking into preserving their corporate image need to take heed of this emerging trend.

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The event also touched on how to adapt the contact centre’s structure and workforce management for greater efficiency, recruiting and retaining star performers, optimising productivity and performance efficiency of contact centre through aspiring and enjoyable workplace demographics.

Those pressing issues were discussed during the Contact Centre Operations conference organized by JFPS Group. The event was held on 26-27 July, 2011 at Novotel Kuala Lumpur which succesfully attracted over 60 delegates who came from crossed sector industries such as banking, insurance, telecommunications and others.

Much sought after industry professional, Antoine Casgrain, Head of Customer Contact Centre of St George Bank, Australia delivered the international keynote address with much gusto that he left a lasting impression on the attendees. The event also featured Daniel Leung, Director of M800 Limited, Hong Kong, Sachin Bhatia, Vice President, Business Development, Drishti-Soft Solutions, Dr. Alan Downe, Senior Lecturer-Department of Management & Humanities, Universiti Teknologi Petronas, Halimah Abdullah, GM-Telesales & Services, Maxis Communications Bhd, Malaysia, Ernesto Fraginal, Head of Contact Centre, Manila Electirc Company (MERALCO), Phillippines and a host of others as guest speakers.

Telecommunications solution provider companies such as M800 Limited and Microtel Technology & Ameyo acted as silver sponsors for the event while Sennheiser, VADS, Messages On Hold, Superceed exhibited their latest technological solutions and product innovations. The event was endorsed by the Customer Contact Association of Singapore (CCAS) and supported by organizations such as HR Republic and Trapezoid.


Delegates exchanging business cards to expand networking opportunities Panelists caught in heated debate during Panel Discussion

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Media Contact:

Aliyyah Nuha Faiqah
Executive, PR & Digital Marketing
Gen: +603 2600 6000
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HP : +6012 318 5807

About JFPS Group
JFPS Group is the leading business performance enhancement company with affiliate partners across the globe. As a world-class business intelligence provider, JFPS Group provides business executives with knowledge and skills through conferences, professional training, in-house training, consulting and trade shows.

18th Convergence India 2010 Opens Today

Sunday, March 28th, 2010

New Delhi, 23rd March 2010: The nation’s capital is the centre of ICT innovation as the 18th Convergence India 2010 opens today at Pragati Maidan, New Delhi. Hailed as South Asia’s largest event on information and communications technology, the Convergence India series is organized by the Exhibitions India Group.


Over 450 participants representing the Telecom, IT, Broadcast, Media & Entertainment, Green IT, Security & Surveillance, Cable, Satellite, IP Surveillance and Information Security sectors of 20 countries have gathered on this international platform to showcase cutting edge technologies, products & services.


The event is supported by the union ministries of Communications & IT and Information & Broadcasting along with a host of other national and international associations ensuring a continuous flow of high-profile visitors at the event.


The Indian telecom industry has achieved tremendous growth consolidating a subscriber base of 560 million by end 2009 By end 2010 we are hopeful of crossing our 11th Five Year Plan target of 600 million connections – two years ahead of schedule, declared Shri Gurudas Kamat, Honorable Minister of State for Communications & IT, presiding over the event’s Opening Ceremony as Chief Guest. “Telecommunications have emerged as a springboard of ICT applications with economy-wide impact. A whole range of information based industry applications have come up creating new sources of employment and earning he added.


Endorsing these views, Shri R. Chandrashekhar, Secretary, Department of Information Technology, Ministry of Communications & IT, said “There has been a huge surge of innovation in services riding on the wave of convergence and the mobile revolution.� Shri Chandrashekhar was present as Guest of Honor at the event.


Indeed, the ICT industry has been moving towards a whole new phase of growth with the focus on customized Value Added Services to serve the 1 billion plus Indian population. It is the acceleration of providing services like e-health, mobile commerce, mobile gaming, e-education etc. to the country’s rural hinterland that is telecom’s next big challenge.


Positive trends are being noticed in this direction. Handsets are becoming more affordable, there are different capabilities and services bundled at every price point. Shri Kamat emphasized the need of the hour as enabling the mobile device to empower the masses through customized value added services for rural applications.


Positing ICT as a tool to bridge the urban rural divide and create the spread of equitable economic development was the inaugural conference session – a round table discussion based on the theme ‘Digital Convergence.. Empowering a billion lives’. Communications companies are exploring the rural markets like never before in a bid to access 2/3rdof the country’s population and maximize on the opportunities in this underpenetrated market.


Animated panel discussions deliberated the issues of tariff wars and declining ARPUs in a multi operator environment and the timing for the emergence of a National Media Policy. Other conference sessions of the day focused on the future of the wireless business for GSM and CDMA operators and the digitization of broadcast technologies in India.


Leading companies such as Ericsson, NDS India, Advance Digital Broadcast participated in an animated panel discussion exploring the emerging issues in a multi-operator environment such as the consequent tariff wars and declining ARPU in the competitive scenario. A successive conference session on “GSM & CDMA “The future of wireless business brings spokespersons from Bharti Airtel, Telcordia Technologies, Centre for Development of Telematics (C-Dot) and the Cellular Operators” Association of India together to discuss issues of network transformation and emerging applications against the spread of wireless networks.


Fulfilling its long-standing mandate as a premier knowledge sharing forum, the 18thConvergence India 2010 was also a launching pad for the event’s Knowledge Partner OVUM to release an industry white paper entitled Telecoms 2020.


The Exhibitions India Group, established in 1987, is a trade promotion group focused on organizing international exhibitions and seminars and attracting investments in India, as well as, promoting participation of Indian companies at leading tradeshows worldwide.


Exhibitions India is the only trade fair and conference organizer in India with ISO 9001:2000 & ISO 14001:2004 Certification. The Group is a member of UFI (The Global Association of Exhibitions Industry); IAEE-USA (International Association of Exhibitions and Events) and IEIA (Indian Exhibition Industry Association). The expos organized by the Group conform to the Trade Fair Certification Program of the International Administration of the US commercial Service.


With its headquarters in New Delhi, the Group has branches in Ahmedabad, Bangalore, Chennai, Hyderabad and, Mumbai and an international office in California, USA


For more information, please contact Corporate Communications Department :

Ms. Hena Ahmad

T: 91 11 42795168

M: +91 9999 600622



Mr. Sachin Nagpal

T: 91 11 42795071

M: + 91 99108 59933


ClueCon 2007: Open Source Telephony Developer and User Conference

Sunday, May 27th, 2007

ClueCon 2007 hosts some of the renowned representatives from different VoIP and Telephony companies and organizations. They will present the latest updates from their current projects and developments with their respective companies.

Chicago, Illinois May 24, 2007 ClueCon, a 3-day conference that will be held in Best Western Inn of Chicago on June 26-28, 2007, fast approaches and the event organizers made to a point to make every moment of it an achievement for both the renowned speakers and the delegates as well. ClueCon invited a cast of telephony gurus that incorporates different point of views. From company CEO’s and CTO’s to open source telephony application creators and co-authors, all presenters and lecturers promise to propagate knowledge and skills no short course or even a full semester can deliver.

The telephony event will expound on the latest developments from FreeSWITCH an open source communication platform application, Sangoma – a leading provider of connectivity hardware and software, Cepstral’s VoiceForge – a voice banking tool for creating synthetic Text-to-Speech (TTS) voices, Voxeo – a leading provider of standards-based hosted and customer-premise telephony solutions, and many more updates from renowned VoIP and telephony corporations and organizations.

This annual telephony user and developer conference is endorsed by major media sponsors. O’Reilly, CentOS, GoingToMeet, VoIPNEWS, AsteriskGuru, OSCON, and TheTelecomDirectory join ClueCon’s cause to effectively disseminate related information to the public.

About ClueCon
ClueCon – is an annual 3-Day Telephony User and Developer Conference bringing together the entire spectrum of Telephony from TDM circuits to VoIP and everything in between. The presentations and discussions will cover several open source telephony applications such as Asterisk/OpenPBX, Bayonne, YATE and FreeSWITCH.

Register at: 

See the conference packages at:

June 26-28, 2007

ClueCon will be held in:
Best Western Inn of Chicago
162 E Ohio Street
Chicago, Illinois 60611

Phone: (312) 787-3100
Fax: (312) 573-3136
Toll Free: (800) 557-2378 US/Canada

Contact ClueCon: