Kuala Lumpur, Malaysia, 16 August 2011- Technological advancements has resulted in a new batch of tech savvy consumers who command attention by either venting out their frustration or expressing their delight via social media. Companies who are looking into preserving their corporate image need to take heed of this emerging trend.
The event also touched on how to adapt the contact centre’s structure and workforce management for greater efficiency, recruiting and retaining star performers, optimising productivity and performance efficiency of contact centre through aspiring and enjoyable workplace demographics.
Those pressing issues were discussed during the Contact Centre Operations conference organized by JFPS Group. The event was held on 26-27 July, 2011 at Novotel Kuala Lumpur which succesfully attracted over 60 delegates who came from crossed sector industries such as banking, insurance, telecommunications and others.
Much sought after industry professional, Antoine Casgrain, Head of Customer Contact Centre of St George Bank, Australia delivered the international keynote address with much gusto that he left a lasting impression on the attendees. The event also featured Daniel Leung, Director of M800 Limited, Hong Kong, Sachin Bhatia, Vice President, Business Development, Drishti-Soft Solutions, Dr. Alan Downe, Senior Lecturer-Department of Management & Humanities, Universiti Teknologi Petronas, Halimah Abdullah, GM-Telesales & Services, Maxis Communications Bhd, Malaysia, Ernesto Fraginal, Head of Contact Centre, Manila Electirc Company (MERALCO), Phillippines and a host of others as guest speakers.
Telecommunications solution provider companies such as M800 Limited and Microtel Technology & Ameyo acted as silver sponsors for the event while Sennheiser, VADS, Messages On Hold, Superceed exhibited their latest technological solutions and product innovations. The event was endorsed by the Customer Contact Association of Singapore (CCAS) and supported by organizations such as HR Republic and Trapezoid.
|Delegates exchanging business cards to expand networking opportunities||Panelists caught in heated debate during Panel Discussion|
Aliyyah Nuha Faiqah
Executive, PR & Digital Marketing
Gen: +603 2600 6000
DID : +603 2600 6190
HP : +6012 318 5807
About JFPS Group
JFPS Group is the leading business performance enhancement company with affiliate partners across the globe. As a world-class business intelligence provider, JFPS Group provides business executives with knowledge and skills through conferences, professional training, in-house training, consulting and trade shows.