Deena Ebbert, Fish Philosopher reveals the power of the Fish Philosophy at the 9th Annual Call Center Week taking place June 22-26, 2008 at the Flamingo in Las Vegas. The Fish Philosophy has been honored as the Wall Street Journal Business Bestseller and as the Best Selling Business Video ever.
The four practices of The FISH! Philosophy – Be There, Play, Make Their Day, Choose Your Attitude – are simple, practical tools for bringing more energy, fun, respect, support and trust to work. The Fish presentation will show you how the four practices are relevant to such critical issues as customer service, teamwork, employee retention and trust.
A natural leader, Deena spent 15 years sought after by heads of industry during times of turbulence and change. From innovative high-technology start-ups to Fortune 500 powerhouses, Deena built a reputation by creating winning environments where top-performing teams flourish. Her positive impact on employee churn and productivity earned her 14 prestigious leadership awards, and she has a witty, wry and realistic perspective on ways to empower and motivate teams through compassion and trust.
Additional Call Center Week featured speakers include:
Roy Barnes, Senior Vice President, Marriott Vacation Club International
Julie Marks Miller, Vice President, ADP Training and Leadership Development
Rosemarie Donzanti, Vice President of Customer Care Services, CVS/Caremark
Darrell N. Robertson, Vice President, New York Life Insurance Company’s
Robert Camacho, Director, Operations and Planning, Cross Country Automotive
Pati Crowley, Director of Customer Experience, Bath & Body Works
Todd Parsons, General Manager for Microsoft, Customer Service Global Management, Microsoft
Theresa Hull-Clarke, Associate Director, Call Center Technology and Customer Experience, Bell Canada
Ravish Swarup, Senior Vice President, Oberoi Contact Centre, The Oberoi Group,Oberoi Hotels & Resorts India
The 9th Annual Call Center Week is the most anticipated Call Center conference this year. The event includes 5 unique tracks catering to different levels of advancement/maturity, BtoB and BtoC, service, and both inbound and outbound call centers. Call Center Week features 9 award winning keynotes, 40+ new speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops, 2 master classes, 3 site tours and the Call Center Excellence Awards. In addition, Call Center Week features an expansive exhibition hall and over a dozen hours of networking opportunities.
For more information about Call Center Week please call 1-800-882-8684 or visit the website at: www.callcenterweek.com
International Quality and Productivity Center (www.iqpc.com) provides millions of business executives with tailored practical conferences, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.
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