Goingtomeet.com Press

Kuala Lumpur, Malaysia, 16 August 2011- Technological advancements has resulted in a new batch of tech savvy consumers who command attention by either venting out their frustration or expressing their delight via social media. Companies who are looking into preserving their corporate image need to take heed of this emerging trend.

The event also touched on how to adapt the contact centre’s structure and workforce management for greater efficiency, recruiting and retaining star performers, optimising productivity and performance efficiency of contact centre through aspiring and enjoyable workplace demographics.

Those pressing issues were discussed during the Contact Centre Operations conference organized by JFPS Group. The event was held on 26-27 July, 2011 at Novotel Kuala Lumpur which succesfully attracted over 60 delegates who came from crossed sector industries such as banking, insurance, telecommunications and others.

Much sought after industry professional, Antoine Casgrain, Head of Customer Contact Centre of St George Bank, Australia delivered the international keynote address with much gusto that he left a lasting impression on the attendees. The event also featured Daniel Leung, Director of M800 Limited, Hong Kong, Sachin Bhatia, Vice President, Business Development, Drishti-Soft Solutions, Dr. Alan Downe, Senior Lecturer-Department of Management & Humanities, Universiti Teknologi Petronas, Halimah Abdullah, GM-Telesales & Services, Maxis Communications Bhd, Malaysia, Ernesto Fraginal, Head of Contact Centre, Manila Electirc Company (MERALCO), Phillippines and a host of others as guest speakers.

Telecommunications solution provider companies such as M800 Limited and Microtel Technology & Ameyo acted as silver sponsors for the event while Sennheiser, VADS, Messages On Hold, Superceed exhibited their latest technological solutions and product innovations. The event was endorsed by the Customer Contact Association of Singapore (CCAS) and supported by organizations such as HR Republic and Trapezoid.

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Delegates exchanging business cards to expand networking opportunities	Panelists caught in heated debate during Panel Discussion

Media Contact:

Aliyyah Nuha Faiqah
Executive, PR & Digital Marketing
Gen: +603 2600 6000
DID : +603 2600 6190
HP : +6012 318 5807
E-mail: aliyyah.n@jfpsgroup.com

About JFPS Group
JFPS Group is the leading business performance enhancement company with affiliate partners across the globe. As a world-class business intelligence provider, JFPS Group provides business executives with knowledge and skills through conferences, professional training, in-house training, consulting and trade shows.

Kuala Lumpur, 23 May 2011-Asia Pacific’s contact centre industry continues to grow despite the economic turmoil. In 2010, to meet the rising customer demand, the region recorded an 8.5% growth in contact centre agent seats, and by 2017, it is expected to have grown at a compound annual growth rate (CAGR) of 9.5%.

The level of competition in the contact centre industry is intensifying among Asian countries, with others rapidly catching up to power house India. In order to stand out, established participants are focusing more on knowledge-intensive business processes that require significant domain expertise as opposed to relying on the success in the voice segment.

Contact Centre Operations is a three-day event which will end with a highly interactive workshop and is scheduled to be held on the 26^th-28^th of July 2011 at Kuala Lumpur, Malaysia. Some of the key highlights that will be brought to light during the conference are operational excellence, people management, technology updates and customer-centric.

The specially designed workshop for contact centre leaders will cover issues pertaining to contact centre leadership such as coaching techniques, employee engagement, motivating agents and delivering clear communications

The ultimate objective of Contact Centre Operations is to unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.

For more information on the event, log on to http://www.jfpsgroup.com/cco/ or e-mail us at marketing@jfpsgroup.com

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Media Contact:

Aliyyah Nuha Faiqah

Executive, PR & Digital Marketing

Gen: +603 2600 6000

DID : +603 2600 6190

H/P  : +6012 318 5807

E-mail: aliyyah.n@jfpsgroup.com

About JFPS Group

JFPS Group is the leading business performance enhancement company with affiliate partners across the globe. As a world-class business intelligence provider, JFPS Group provides business executives with knowledge and skills through conferences, professional training, in-house training and consulting.

Deena Ebbert, Fish Philosopher reveals the power of the Fish Philosophy at the 9th Annual Call Center Week taking place June 22-26, 2008 at the Flamingo in Las Vegas. The Fish Philosophy has been honored as the Wall Street Journal Business Bestseller and as the Best Selling Business Video ever.

The four practices of The FISH! Philosophy – Be There, Play, Make Their Day, Choose Your Attitude – are simple, practical tools for bringing more energy, fun, respect, support and trust to work. The Fish presentation will show you how the four practices are relevant to such critical issues as customer service, teamwork, employee retention and trust.

A natural leader, Deena spent 15 years sought after by heads of industry during times of turbulence and change. From innovative high-technology start-ups to Fortune 500 powerhouses, Deena built a reputation by creating winning environments where top-performing teams flourish. Her positive impact on employee churn and productivity earned her 14 prestigious leadership awards, and she has a witty, wry and realistic perspective on ways to empower and motivate teams through compassion and trust.

Additional Call Center Week featured speakers include:

Roy Barnes, Senior Vice President, Marriott Vacation Club International
Julie Marks Miller, Vice President, ADP Training and Leadership Development
Rosemarie Donzanti, Vice President of Customer Care Services, CVS/Caremark
Darrell N. Robertson, Vice President, New York Life Insurance Company’s
Robert Camacho, Director, Operations and Planning, Cross Country Automotive
Pati Crowley, Director of Customer Experience, Bath & Body Works
Todd Parsons, General Manager for Microsoft, Customer Service Global Management, Microsoft
Theresa Hull-Clarke, Associate Director, Call Center Technology and Customer Experience, Bell Canada
Ravish Swarup, Senior Vice President, Oberoi Contact Centre, The Oberoi Group,Oberoi Hotels & Resorts India

The 9th Annual Call Center Week is the most anticipated Call Center conference this year. The event includes 5 unique tracks catering to different levels of advancement/maturity, BtoB and BtoC, service, and both inbound and outbound call centers. Call Center Week features 9 award winning keynotes, 40+ new speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops, 2 master classes, 3 site tours and the Call Center Excellence Awards. In addition, Call Center Week features an expansive exhibition hall and over a dozen hours of networking opportunities.

For more information about Call Center Week please call 1-800-882-8684 or visit the website at: www.callcenterweek.com

International Quality and Productivity Center (www.iqpc.com) provides millions of business executives with tailored practical conferences, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.

Media Contact
Erica Crowder
646 502 3260
Erica.crowder@iqpc.com

ClueCon 2007 hosts some of the renowned representatives from different VoIP and Telephony companies and organizations. They will present the latest updates from their current projects and developments with their respective companies.

Chicago, Illinois May 24, 2007 ClueCon, a 3-day conference that will be held in Best Western Inn of Chicago on June 26-28, 2007, fast approaches and the event organizers made to a point to make every moment of it an achievement for both the renowned speakers and the delegates as well. ClueCon invited a cast of telephony gurus that incorporates different point of views. From company CEO’s and CTO’s to open source telephony application creators and co-authors, all presenters and lecturers promise to propagate knowledge and skills no short course or even a full semester can deliver.

The telephony event will expound on the latest developments from FreeSWITCH an open source communication platform application, Sangoma – a leading provider of connectivity hardware and software, Cepstral’s VoiceForge – a voice banking tool for creating synthetic Text-to-Speech (TTS) voices, Voxeo – a leading provider of standards-based hosted and customer-premise telephony solutions, and many more updates from renowned VoIP and telephony corporations and organizations.

This annual telephony user and developer conference is endorsed by major media sponsors. O’Reilly, CentOS, GoingToMeet, VoIPNEWS, AsteriskGuru, OSCON, and TheTelecomDirectory join ClueCon’s cause to effectively disseminate related information to the public.

About ClueCon
ClueCon – is an annual 3-Day Telephony User and Developer Conference bringing together the entire spectrum of Telephony from TDM circuits to VoIP and everything in between. The presentations and discussions will cover several open source telephony applications such as Asterisk/OpenPBX, Bayonne, YATE and FreeSWITCH.

Register at:
http://www.cluecon.com/register.cgi?fresh=1 

See the conference packages at:
http://www.cluecon.com/send_your_best_developer.html

Date:
June 26-28, 2007

ClueCon will be held in:
Best Western Inn of Chicago
162 E Ohio Street
Chicago, Illinois 60611

Phone: (312) 787-3100
Fax: (312) 573-3136
Toll Free: (800) 557-2378 US/Canada

Contact ClueCon:
marketing@cluecon.com
877-7422583
http://www.cluecon.com

The Call Center Demo & Conference on May 21-24, 2007 to be held in Intercontinental Hotel, Dallas, Texas, announces that its EARLY BIRD REGISTRATION ENDS TODAY (April 21)!

Click here for your last chance to SAVE $200!

Be sure to check out the event’s interactive brochure for additional, in-depth details and information.