Archive for the ‘Call Center/BPO’ Category

Deena Ebbert, Fish Philosopher Keynotes the 9th Annual Call Center Week

Friday, April 25th, 2008

Deena Ebbert, Fish Philosopher reveals the power of the Fish Philosophy at the 9th Annual Call Center Week taking place June 22-26, 2008 at the Flamingo in Las Vegas. The Fish Philosophy has been honored as the Wall Street Journal Business Bestseller and as the Best Selling Business Video ever.

The four practices of The FISH! Philosophy – Be There, Play, Make Their Day, Choose Your Attitude – are simple, practical tools for bringing more energy, fun, respect, support and trust to work. The Fish presentation will show you how the four practices are relevant to such critical issues as customer service, teamwork, employee retention and trust.

A natural leader, Deena spent 15 years sought after by heads of industry during times of turbulence and change. From innovative high-technology start-ups to Fortune 500 powerhouses, Deena built a reputation by creating winning environments where top-performing teams flourish. Her positive impact on employee churn and productivity earned her 14 prestigious leadership awards, and she has a witty, wry and realistic perspective on ways to empower and motivate teams through compassion and trust.

Additional Call Center Week featured speakers include:

Roy Barnes, Senior Vice President, Marriott Vacation Club International
Julie Marks Miller, Vice President, ADP Training and Leadership Development
Rosemarie Donzanti, Vice President of Customer Care Services, CVS/Caremark
Darrell N. Robertson, Vice President, New York Life Insurance Company’s
Robert Camacho, Director, Operations and Planning, Cross Country Automotive
Pati Crowley, Director of Customer Experience, Bath & Body Works
Todd Parsons, General Manager for Microsoft, Customer Service Global Management, Microsoft
Theresa Hull-Clarke, Associate Director, Call Center Technology and Customer Experience, Bell Canada
Ravish Swarup, Senior Vice President, Oberoi Contact Centre, The Oberoi Group,Oberoi Hotels & Resorts India

The 9th Annual Call Center Week is the most anticipated Call Center conference this year. The event includes 5 unique tracks catering to different levels of advancement/maturity, BtoB and BtoC, service, and both inbound and outbound call centers. Call Center Week features 9 award winning keynotes, 40+ new speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops, 2 master classes, 3 site tours and the Call Center Excellence Awards. In addition, Call Center Week features an expansive exhibition hall and over a dozen hours of networking opportunities.

For more information about Call Center Week please call 1-800-882-8684 or visit the website at:

International Quality and Productivity Center ( provides millions of business executives with tailored practical conferences, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.

Media Contact
Erica Crowder
646 502 3260

ClueCon 2007: Open Source Telephony Developer and User Conference

Sunday, May 27th, 2007

ClueCon 2007 hosts some of the renowned representatives from different VoIP and Telephony companies and organizations. They will present the latest updates from their current projects and developments with their respective companies.

Chicago, Illinois May 24, 2007 ClueCon, a 3-day conference that will be held in Best Western Inn of Chicago on June 26-28, 2007, fast approaches and the event organizers made to a point to make every moment of it an achievement for both the renowned speakers and the delegates as well. ClueCon invited a cast of telephony gurus that incorporates different point of views. From company CEO’s and CTO’s to open source telephony application creators and co-authors, all presenters and lecturers promise to propagate knowledge and skills no short course or even a full semester can deliver.

The telephony event will expound on the latest developments from FreeSWITCH an open source communication platform application, Sangoma – a leading provider of connectivity hardware and software, Cepstral’s VoiceForge – a voice banking tool for creating synthetic Text-to-Speech (TTS) voices, Voxeo – a leading provider of standards-based hosted and customer-premise telephony solutions, and many more updates from renowned VoIP and telephony corporations and organizations.

This annual telephony user and developer conference is endorsed by major media sponsors. O’Reilly, CentOS, GoingToMeet, VoIPNEWS, AsteriskGuru, OSCON, and TheTelecomDirectory join ClueCon’s cause to effectively disseminate related information to the public.

About ClueCon
ClueCon – is an annual 3-Day Telephony User and Developer Conference bringing together the entire spectrum of Telephony from TDM circuits to VoIP and everything in between. The presentations and discussions will cover several open source telephony applications such as Asterisk/OpenPBX, Bayonne, YATE and FreeSWITCH.

Register at: 

See the conference packages at:

June 26-28, 2007

ClueCon will be held in:
Best Western Inn of Chicago
162 E Ohio Street
Chicago, Illinois 60611

Phone: (312) 787-3100
Fax: (312) 573-3136
Toll Free: (800) 557-2378 US/Canada

Contact ClueCon:

Call Center Demo & Conference

Sunday, April 22nd, 2007

The Call Center Demo & Conference on May 21-24, 2007 to be held in Intercontinental Hotel, Dallas, Texas, announces that its EARLY BIRD REGISTRATION ENDS TODAY (April 21)!

Click here for your last chance to SAVE $200!

Be sure to check out the event’s interactive brochure for additional, in-depth details and information.