Archive for the ‘Customer Service’ Category

New Speaker Faculty, Coca-Cola, Home Depot Site Tours Announced for Customer Feedback Week

Wednesday, July 23rd, 2008


IQPC, Customer Management IQ and Marketing IQ announced the full schedule and speaker lineup for the 5th Customer Feedback Week, taking place September 22-25, 2008 at The Westin Peachtree Plaza in Atlanta, GA.

Slated to be the largest Customer Feedback Week hosted by IQPC, the four day event offers a new speaker faculty from award winning companies, 5 Workshops, tracks for both B to B and B to C professionals, 3 book signings and 2 site tours at Coca-Cola and Home Depot.

The 5th Customer Feedback Week focuses on capturing, analyzing and translating the voice of the customer into results: customer retention, brand advocates, revenue and business growth. The event attracts cross-industry Customer Service professionals looking for the tools to keep pace with changing business climates as well as customer needs and expectations.

“I was really impressed with the line up of speakers,” said Gina Rossi, VP Marketing and Brand Development, Oneida Financial Corporation, of previous IQPC Customer Portfolio events. “I couldn’t have hand picked a better bunch.”

This year’s speaker faculty is set to surpass previous expectations. The current lineup hails from a diverse portfolio of leading companies and includes:

Tina Waters, Senior Vice President Customer Service Operations, COMCAST
Gregory Breck, GM-Customer Experience, GE HEALTHCARE
Lynn O’Neill, Assistant Vice President of Customer Experience, NEW YORK LIFE
Brad Nichols, Senior Vice President of Global Customer Service, THOMSON REUTERS
Greg Snyder, Customer Feedback Manager, MICROSOFT
Deborah Eastman, Chief Marketing Officer, SATMETRIX, the Net Promoter Company

The 5th Customer Feedback Week also highlights the addition of two exclusive site tours to Coca-Cola and Home Depot. Coca-Cola, one of the world’s most valuable trademarks, invites attendees to their morning post-conference site tour, “Leveraging Feedback for Process Improvement and Protection of Brand and Trademark.” Guided by three Coca-Cola executives, participants learn how to be available for consumer feedback across multiple media to protect their brand and trademark.

Home Depot, the world’s largest home improvement specialty retailer, hosts the second post-conference site tour, “Focus of Customer Service Strategy.” Attendees learn about the four principles of Home Depot’s customer service strategy, and visit the call center operations and the Home Depot Legend Museum.


For more information on the 5th Customer Feedback Week, please contact:

Lisa Schulman

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale conferences are market leading must attend events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, Johannesburg, London, Madrid, New York, Sao Paulo, Shanghai, Singapore, Stockholm, Sydney, and Toronto — with additional openings scheduled for 2007. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.

Customer Loyalty Conference India

Wednesday, September 26th, 2007

It costs less to retain current customers than to find new ones

When it comes to customer loyalty the 80/20 rule holds alive and well. Roughly around 80% of your revenue is generated from 20% of your customers. Learn how some of India’s premier companies have made this their top priority and have gained the fruits of their successful loyalty programs at the Customer Loyalty Conference What Moved my Customer? The event is scheduled for the 30th and the 31st of October, 2007 at the ITC Grand Maratha Sheraton and Towers, Mumbai, India.

Gain valuable information from speakers who hail from top companies such as:
Emirates Airlines (Skywards)
Raymond India
General Motors India
Bharat Petroleum Corporation Ltd.
Kingfisher Airlines
Jet Airways
Shoppers Stop
Maruti Udyog
Tata Sky
Bata India
Indian Hotels

This conference will focus on how to make the principals of loyalty a part of your organization’s culture, strategy and day-to-day practices. Learn how’s India’s top companies make customer loyalty their key initiative.

For more information on this exclusive conference, e-mail or call us directly on +91-022-66801100

An Event to Explode your Techno Senses

Tuesday, June 26th, 2007

GITEX Shopper 2007 – all set to redefine the IT, Digital Convergence and Consumer Electronics shopping experience

Get connected! Tune in! Log on! If technology matters to you, ensure that you do whatever it takes to be a part of GITEX Shopper & Consumer Electronics Expo 2007, the single largest retail event for IT consumer electronics and digital convergence in the region! This mega-event in its 17th edition will be held at Airport Expo Dubai from 6 – 12 September 2007, and is expected to attract over 135,000 potential consumers from across the Middle East. Visitors will range from IT professionals to end users, tech-savvy enthusiasts to trade buyers as well as students and discerning bargain-hunters.

One of the biggest draws during this year’s event promises to be the newly added “Leisure and Lifestyle Electronics� section. Automotive enhancements, cameras and lenses, clocks and watches, digital receivers, games, global positioning systems and a host of lifestyle electronics and gadgets will add a new dimension to the event, attracting a younger, trendier and more lucrative audience than before.

“GITEX Shopper has always been an event that has moved with the times. With the rapid ongoing expansion that Dubai is enjoying, the standard of living being offered to its residents has significantly improved. Lifestyle electronics is a sign of the times, and it makes perfect sense to accommodate this new segment in this year’s event�, said Mr Helal Saeed Al Marri, Director General, Dubai World Trade Centre.

This year’s show will utilise all three halls at the Airport Expo Dubai and the timing will be extended by an hour on all the days of the show. In addition to the new section, gaming and entertainment, consumer electronics, information technology, digital mobility and office automation will be featured again.

GITEX Shopper 2007 will attract many trade visitors who can take the exhibitor’s business to a whole new level. Fayez Hakim, the Retail Manager of Emirates Computers commented on this fact when he said “We have been exhibiting here for a few years now, and the sales have exceeded expectations each time. The target audience is focussed, the facilities are ideal and the results are showing. We recorded a 15% increase in sales in 2006 compared to the previous year.�

Saleemuddin Khan, General Manager, RadioShack (Global Link Communications LLC) said “Participation at the GITEX Shopper 2006 was an opportunity not only to generate revenue but also further strengthen awareness within UAE and the region. It was a good platform for retailers to recognise their brand exposure in a multi national and multi cultural atmosphere. We experienced a substantial higher turnover during the Show�.

Make sure you are a part of this extraordinary shopping phenomenon. Join the week long fun and extravaganza of deals, launches, offers, promotions, competitions, contests and sales that will take your business to a whole new level!

GITEX Shopper & Consumer Electronics Expo 2007 – The single largest and most successful retail platform for technology in the Middle East – will run from 6 – 12 September 2007 at Airport Expo Dubai. It is held in association with GITEX Technology Week which is made up of three major trade shows: GITEX Business Solutions, GULFCOMMS and Consumer Electronics – taking place from 8 – 12 September 2007 at Dubai International Convention and Exhibition Centre (DICEC).

About GITEX Shopper & Consumer Electronics Expo


GITEX Shopper & Consumer Electronics Expo has firmly established itself as the single largest and most successful retail platform for technology in the Middle East. Last year this high-energy event attracted a total of 132,327 visitors and reported sales in excess of AED 84 million. The exhibition attracted a participation of 157 exhibitors showcasing over 15,000 products.

GITEX Shopper & Consumer Electronics Expo 2007 will be held in association with GITEX Technology Week which is made up of the following components:

* GITEX Business Solutions – The Leading IT Trade Event for Enterprise and SMBs for the Middle East, Africa and South Asia
* GULFCOMMS – The Largest International Telecommunications Trade Event for Mobile, Fixed, IP and Satellite for the Middle East, Africa and South Asia
* Consumer Electronics – The Premier International Trade Event for Consumer Electronics, IT Systems, Components and Peripherals for the Middle East, Africa and South Asia
* GITEX Technology Week Global Conference – in strategic partnership with Dubai Internet City

About Dubai World Trade Centre (DWTC)

As the organiser of GITEX Shopper & Consumer Electronics Expo 2007, Dubai World Trade Centre offers over 27 years’ experience of delivering world-class events in the Middle East, providing local, regional and international exhibitors with unmatched expertise and in-depth market knowledge. Our team organises 15 of the largest and most successful international and regional shows in the Middle East, providing an ideal platform for business development in the region.

Our commitment to ongoing innovation within the exhibition industry has supported the rapid growth and development of a wide range of business-to-business and business-to-consumer shows, and delivered consistent satisfaction to exhibitors and visitors. DWTC works with the leading trade bodies and industry associations to ensure that all exhibitions deliver full value and are built upon the real needs of their specific sector.

For more information, please contact:

Joumana Tannous, Danielle Hosri,, Khalil Majdalawi Sherine Retna
Tamra C2 Dubai World Trade Centre
Tel : +971 4294 1177 Tel: +971 4 308 6085
Fax : +971 4295 1188 Fax: +971 4 318 8607

Email :

ClueCon 2007: Open Source Telephony Developer and User Conference

Sunday, May 27th, 2007

ClueCon 2007 hosts some of the renowned representatives from different VoIP and Telephony companies and organizations. They will present the latest updates from their current projects and developments with their respective companies.

Chicago, Illinois May 24, 2007 ClueCon, a 3-day conference that will be held in Best Western Inn of Chicago on June 26-28, 2007, fast approaches and the event organizers made to a point to make every moment of it an achievement for both the renowned speakers and the delegates as well. ClueCon invited a cast of telephony gurus that incorporates different point of views. From company CEO’s and CTO’s to open source telephony application creators and co-authors, all presenters and lecturers promise to propagate knowledge and skills no short course or even a full semester can deliver.

The telephony event will expound on the latest developments from FreeSWITCH an open source communication platform application, Sangoma – a leading provider of connectivity hardware and software, Cepstral’s VoiceForge – a voice banking tool for creating synthetic Text-to-Speech (TTS) voices, Voxeo – a leading provider of standards-based hosted and customer-premise telephony solutions, and many more updates from renowned VoIP and telephony corporations and organizations.

This annual telephony user and developer conference is endorsed by major media sponsors. O’Reilly, CentOS, GoingToMeet, VoIPNEWS, AsteriskGuru, OSCON, and TheTelecomDirectory join ClueCon’s cause to effectively disseminate related information to the public.

About ClueCon
ClueCon – is an annual 3-Day Telephony User and Developer Conference bringing together the entire spectrum of Telephony from TDM circuits to VoIP and everything in between. The presentations and discussions will cover several open source telephony applications such as Asterisk/OpenPBX, Bayonne, YATE and FreeSWITCH.

Register at: 

See the conference packages at:

June 26-28, 2007

ClueCon will be held in:
Best Western Inn of Chicago
162 E Ohio Street
Chicago, Illinois 60611

Phone: (312) 787-3100
Fax: (312) 573-3136
Toll Free: (800) 557-2378 US/Canada

Contact ClueCon:

Call Center Demo & Conference

Sunday, April 22nd, 2007

The Call Center Demo & Conference on May 21-24, 2007 to be held in Intercontinental Hotel, Dallas, Texas, announces that its EARLY BIRD REGISTRATION ENDS TODAY (April 21)!

Click here for your last chance to SAVE $200!

Be sure to check out the event’s interactive brochure for additional, in-depth details and information.