Archive for the ‘Malaysia’ Category

EXPERIENCE WORLD-CLASS CUSTOMER SERVICE THROUGH CONTACT CENTRE OPERATIONAL EXCELLENCE

Monday, May 23rd, 2011

Kuala Lumpur, 23 May 2011-Asia Pacific’s contact centre industry continues to grow despite the economic turmoil. In 2010, to meet the rising customer demand, the region recorded an 8.5% growth in contact centre agent seats, and by 2017, it is expected to have grown at a compound annual growth rate (CAGR) of 9.5%.

The level of competition in the contact centre industry is intensifying among Asian countries, with others rapidly catching up to power house India. In order to stand out, established participants are focusing more on knowledge-intensive business processes that require significant domain expertise as opposed to relying on the success in the voice segment.

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Contact Centre Operations is a three-day event which will end with a highly interactive workshop and is scheduled to be held on the 26th-28th of July 2011 at Kuala Lumpur, Malaysia. Some of the key highlights that will be brought to light during the conference are operational excellence, people management, technology updates and customer-centric.

The specially designed workshop for contact centre leaders will cover issues pertaining to contact centre leadership such as coaching techniques, employee engagement, motivating agents and delivering clear communications

The ultimate objective of Contact Centre Operations is to unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.

For more information on the event, log on to http://www.jfpsgroup.com/cco/ or e-mail us at marketing@jfpsgroup.com

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Media Contact:

Aliyyah Nuha Faiqah

Executive, PR & Digital Marketing

Gen: +603 2600 6000

DID : +603 2600 6190

H/P  : +6012 318 5807

E-mail: aliyyah.n@jfpsgroup.com

About JFPS Group

JFPS Group is the leading business performance enhancement company with affiliate partners across the globe. As a world-class business intelligence provider, JFPS Group provides business executives with knowledge and skills through conferences, professional training, in-house training and consulting.

Water Malaysia 2011 – Post Coverage

Monday, May 23rd, 2011

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Regional Economic Recovery Open UP More Investment Opportunities in Information Technology Sector

Tuesday, May 18th, 2010

Opening Ceremony, IT Show 2010

Kuala Lumpur, May 18, 2010 “ The information technology sector never knew the meaning of fatigue. And today, they are caught in dilemma with the question “Save or Spend” in shaping the framework of 2010 – 2011 budget.

All these will be sorted out in the IT Showcase Asia 2010 opens today to Wednesday at Hotel Istana, Kuala Lumpur. The 2nd annual conference powered by JFPS Group Malaysia managed to draw a total number of 120 attendees from public and corporate sectors throughout the region.

Ms. Lee

Wong Mee lee, Project Manager

Project Manager, Wong Mee Lee insisted, “The theme of this conference is very timely and in motion. It is important to explain to players the current situation of information technology sector and what should and can be done to ensure efficiency of information technology systems of their companies“.

We are confident that our list of speakers and panelists able to resolve questions garbled in the minds of delegates,” said Wong.

The conference highlights some leading speakers from the industry, including Eric Lauzon, Chief Information Officer of the International

Baccalaureate (IB) who is widely lauded as an industry visionary for his thought leadership and speaks frequently and passionately at key international events, especially about empowering young people and alleviating poverty through strategic use of technology, as well as greening of IT.

The presence of Eric and other regional information technology experts would keep the conference lively. Among other speakers including Rajesh Saini (Chief Information Officer, Reliance Infrastructure Ltd), Thillai Raj T. Ramanathan (Chief Technology Officer, MIMOS Bhd), Dr. S Dharmavasan (Managing Director, Kingslake), Zeck Lim (Head of Services Division (SEA), Akamai Technologies), Dato’ Razali bin Awang (Chief Information Officer (ICT), Tenaga Nasional Berhad (TNB)), Jimmy Yeoh (Chief Information Officer, MAA), Andy Khoo (Product Manager, EMC Corporation), Andy Tan Eng Teik (Chief Information Officer, Employee Provident Fund (EPF)), James Loo (Chief Information Officer, YCH Group), Thong Chee Wai (Head of Operational Support Services (OSS), TIME dotcom Bhd), Andrew Friar (former Head of Technology, Westpac Banking Corporation), Arun Gupta (Group Chief Technology Officer, Shoppers Stop), Shamsul Baharin Deraman (CISSP, CISA Head, IT Security Dept., IT Division, RHB Banking Group), Haji Daud Collet Abdullah (Asst. Vice President – Information Technology, KIC Oil & Gas), and Assoc Prof Dr. Suhaimi Napis (CTO and Director, InfoComm Development Centre (iDEC), UPM).

They will be speaking on topics to include data protection, cloud computing, virtualization, mobile applications, portfolio management, IT governance, risk and compliance, and many others.

Wong added, “We know the event is the right platform for them to exchange ideas and network. As a flagship event for JFPS Group Malaysia, you can look forward to the 3rd annual IT Showcase Asia coming to you real soon“.

Keynote address for IT Showcase Asia 2010 delivered by Y. Bhg. Prof. Datin Paduka Dr. Khatijah Mohd Yusoff, Deputy Secretary General (Science), who also officiating the event on behalf of Ministry of Science, Technology and Innovation, Malaysia (MOSTI).

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About JFPS Group Malaysia

JFPS Group Malaysia is the leading business performance enhancement company with affiliated partners across the globe. As a world-class business intelligence provider, JFPS Group Malaysia provides business executives with knowledge and skills through conferences, professional training, in-house training and consulting.

Every year JFPS Group Malaysia organizes a series of functional and industrial events and works with thousands of senior executives from leading companies to improve their strategic decision-making process.

How to market your Institution to be amongst the Top Brands

Tuesday, January 12th, 2010

 


SUPER EARLY BIRD FEE. Book by 22 January, and save up to RM600

The economic plague of 2009 has created new pressure to reduce costs, and might have affected your institutions’™ marketing and branding campaigns more or less.

This year, realise branding as an emerging trend that allows institutions of higher learning to meet the challenge of developing a sustainable brand. Asia Business Forum’s Branding and Marketing Higher Education Conference presents to you the challenges and opportunities in positioning your institution strategically among your competitors and how best to leverage on the revolutionary tactics shared by our array of global speakers. Join us at this 2-day ideas provoking conference and learn through case studies on how universities have gained global recognition for their established brands by overcoming the following challenges: 

Building strong university brands 

Effective use of social media as a marketing tool

Long term strategic planning and updates on latest trends

Internationalization and Collaboration

Driving recruitment and admission

Measuring Marketing and Branding KPIs

Various branding and marketing approaches

Strategic corporate planning

Evaluating brand identities

Click HERE for brochure download

A rare opportunity to hear views from thought leaders in higher institutions reputation:

President/Vice Chancellor - Open University Malaysia

Director - Southeast Asian Ministers of Education Organization (SEAMEO) Regional Institute of Higher Education Development (RIHED), Thailand

Pro-Vice Chancellor/Chief Executive - Curtin University of Technology, Sarawak Malaysia

Founder and President - HELP University College

Director -National Higher Education Research Institute (IPPTN), Universiti of Sains Malaysia

Chief Executive - The Obeservatory on Borderless Higher Education (OBHE), UK

Chief Executive Officer - Informatics Education, Singapore

Director for University Development – De La Salle University- Dasmarinas, Philippines

Pro-Vice Chancellor & Chief Executive - Swinburne University of Technology, Sarawak

SEPARATELY BOOKABLE >>> 1/2 DAY POST-CONFERENCE WORKSHOP

Gain in-dept insights from the day post conference workshop on Branding for Higher Education led by Shauna Lo-Roolvink, Chief Executive Officer from Brandhub.

To register – use one of the 3 following easy ways:

(Register before 22 January to save RM600, PLUS additional 10% for 3 and more sign ups)

1) Download Registration Form and fax to (65) 6536 4356

2) Call Ms. Elisabeth on (603) 2070 3299 or (65) 6536 8676 ext. 104

3) Email to amber.chung@abf.com.sg

Making a strong first impression while stealth students start searching for the right college.

Yours sincerely

Iris Tan

Conference Development Manager

If you would prefer not to receive this email from Euromoney Institutional Investor PLC, please click here. Your request will be completed within 5 business days. Euromoney Institutional Investor (Jersey) Ltd, 27/F, 248 Queen’s Road East, Wanchai, Hong Kong.


Infor Security/Systems Auditing, August 5 -7, Malaysia

Tuesday, July 14th, 2009

UNI is proud to organize a workshop focusing on:

Information Security Management Systems Auditing Masterclass

Kuala Lumpur, Malaysia · 5th-7th August 2009

This is a highly impact full workshop, which will protect your company’s vital information assets and give confidence to interested parties by ensuring it meets the requirements of information security management through auditing of your information security management systems.

Course Outline

This classroom-based ISMS Internal Auditor Masterclass will equip delegates with the knowledge and practical skills required to perform audits of ISMS against ISO 27001:2005. This course promises to be highly interactive in nature with emphasis on active involvement of delegates in group-work, brainstorming sessions and exercises, which will help delegates, assimilate and consolidate their understanding of ISO 27001:2005 requirements effectively.

In this 2-days workshop, you will:

  • Define the following terms: ISMS audit; auditee; internal and external audits; 1st, 2nd & 3rd party audits; audit schedule; observation; non-conformity; objective evidence; follow-up audit; management review
  • Explain the purpose and benefits of ISMS audits
  • Prepare to conduct an audit
  • Conduct audit interviews
  • Develop statements of non-conformities to enable appropriate corrective action to be initiated
  • Evaluate corrective action plans

About The Trainer

The trainer is the Technical Director of an international IT security company in the UAE and UK. He is the Principal Information Security Consultant, Auditor & Trainer. He has many certifications as well as registered and pending patents in information security and cyber forensics in the US Patent and Trademark office. He has authored several publications on IT Security and he has conducted and facilitated numerous international and regional workshops and has presented in several conferences on IT Security.
For Further Registration & Details, Please Contact:
Lee Hui Ru
Tel: (65) 6825 9630 | Fax: (65) 6776 2120
Email:
huiru.l@unistrategic.com – with subject code “ISMS-GTMâ€?

HR 360 Malaysia, 3-5 August 2009, Kuala Lumpur

Tuesday, June 16th, 2009

 

[Malaysia] June 16, 2009 – The deepening recession in 2009 has put Human Resource in a challenging position to revisit and refocusi its priority to bring business to a more sustainable level. Organizations are constantly reviewing their companies’ financial health and tightening their belt to tide through this storm.

Cost- cutting measures have constantly led organization to look into downsizing and restructuring.

Thus, HR plays a crucial role in strategizing for the company to tide through this recession. 

HR 360 Malaysia will once again deliver an impactful programme by providing practical, hands-on case-studies which you can adopt and implement especially at this crucial time. This timely conference will focus and stress on leadership development and employee engagement – critical elements in the HR sphere – which cannot being overlooked, especially during the downturn.

In this conference, you will find practical steps that you can adopt and most importantly, implement, to help your organization HR to emerge even stronger from this crisis and remain sustainable.

HR 360 Malaysia is one of the largest international conferences to address the concerns voiced by the industry.

Meet HR leaders in one room, one location including:

Bursa Malaysia, Procter & Gamble, Allianz Malaysia, Scomi Group, Flextronics International, Certis Cisco Security, DIGI Telecommunication, Multimedia Development Corporation (MDEC), Kulim (Malaysia), Taylor Nelson Sofres Malaysia, NEC Semiconductors (Malaysia), Petronas, ABM Consult, SilTerra Malaysia, Packet One Networks (Malaysia), Kontron Design Manufacturing Service Malaysia, CSE Automotive Technologies, Elken,

About HR Connection, All Events Group (AEG):

HR Connection is the subsidiary of All Events Group (AEG) for HR specific endeavors.
AEG is a leading business-to-business media company based in Singapore, empowering businesses to build competitive edge by facilitating skills development, networks with experts, and industry intelligence. By providing innovative solutions for Asia Pacific and the Middle East, AEG enables organizations to achieve marketing and business development objectives.

AEG caters to a diverse range of industries including energy, mining, finance and human resources. Its solutions range from conferences, congresses, tradeshows, road shows, trainings, publications, and platforms for networks and communities.
For more information, please contact:

Taking Risks from a Wider Perspective for Improved ALM

Thursday, March 12th, 2009

Kuala Lumpur, Malaysia-Financial service scandals from banks and insurance companies worldwide call for urgency on improved risk management. With many organizations scarred from the global crisis, addressing risk from a company-wide perspective is becoming the imperative trend.

The Asian ALM Summit 2009 (28-30 April 2009, Kuala Lumpur, Malaysia) addresses this demand. It is the leading conference specific for ALM in Asia featuring key topic such as: ERM (Enterprise Risk Management)–the framework for capturing relationships of risk between business performance and costs and it is poised to deliver the much needed framework to solve our current risk concerns; Product Development using ALM; Yield Issues examining asset allocation and yield enhancement, and many more. Event participants include: Regional Pricing Actuaries, CFOs, Chief Actuaries, Heads of ALM, and more from Financial Institutions and Banks from Hong Kong, Malaysia, Singapore & Indonesia.

The event is organized by the Finance Connection, in cooperation with the Actuarial Society of Malaysia, The Society of Actuaries in Singapore and the Society of Actuaries of Indonesia.

Finance Connection is the subsidiary of All Events Group (AEG) for Financial Services endeavors.

AEG is a leading business-to-business media company based in Singapore, empowering businesses to build competitive edge by facilitating skills development, networks with experts, and industry intelligence. By providing innovative solutions for Asia Pacific and the Middle East, AEG enables organizations to achieve marketing and business development objectives.

For more information, please contact:
* Julie Pui, Marketing Manager
* +65 9382 9209
* julie.pui@alleventsgroup.com
* For details about the Asian ALM Summit, visit http://www.alleventsgroup.com/almasia

Energy In The Face Of Climate Change

Monday, June 23rd, 2008

Kuala Lumpur, August 2008 Leading Practitioners from China National Coal Association, Daegu City Gas, Energy Commission (Malaysia), IEA Clean Coal Centre, Ministry of Energy & Mineral Resources Indonesia and many more will gather at Clean Energy & Power Generation 2008 to speak about energy in the face of climate change, energy policy and security of supply and clean power generation technologies.

With the depleting natural resources and the escalating threat of global warming, Asian nations are on a race to overcome their burgeoning population energy demands by looking to not just one but several channels of power generation to become less dependant on fuel imports. In its search for a sustainable energy supply and its endeavour to reduce carbon emissions, exploring all energy options to ensure a greener fuel mix so as to address climate change issue as well as ensuring the security and sustainability of their future energy supply

Through this power-packed event, it brings together senior decision-makers from across sectors to discuss the pertinent issues shaping the industry. Most importantly, participants will be able to find out more about Global Future of Energy, Asia’s Future Energy Security through Development of Next-Generation Regulatory Framework, Role of Nuclear Energy in Mitigating Global Warming and many more.

Clean Energy & Power Generation 2008 organized by Avail Corporation will be held on 14th and 15th August 2008 in Kuala Lumpur, Malaysia. Please contact Ms Priscilla Ng at +65 6324 9734, or email png@availcorp.com for inquiries on the event. More information is also available at www.availcorp.com.

About Avail Corporation

Avail Corporation specializes in the provision of strategic business events and sales services throughout the Asia Pacific region. Through a wide range of strategic conferences and summits, masterclass training, customized event planning as well as sales and marketing services. Avail Corporation’s focus is on the creation of value by providing economical and efficient channels of access, helping to fill the need for modernization of business thinking by preparing government and commercial conferences to explore these modern issues. For more information please visit www.availcorp.com