GoingToMeet

Strategic Service Management is the “must attend” pan European pan industries event for After Sales Support Organisations in 2008. The conference is dedicated to offering you both strategic and tactical support: You’ll meet with senior service strategists who are all committed to delivering superior, cost-effective service. Each one of them offers insights into the strategies that they are implementing – each one of the case studies gives you fresh tools to drive your service strategies forward.
Adopting a customer-centric approach to service that improves service quality and harnesses customer loyalty
Seamlessly assimilating new and complex field service technology into your business

Improving service efficiency and enhancing process visibility through optimised process management