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Fast Facts

2008 KANA Customer Summit

"Focus on Mastering the Service Experience"

Oct 19, 2008 - Oct 22, 2008
Hayes Dolce Mansion, San Jose, California United States
 

Highlights

Keynote speakers include Scott Deming, author of “The Brand who Cried Wolf,” and IBM’s Sandy Carter, author of “the New Language of Business”

Join customer service peers, industry analysts, and insightful speakers during KANA's annual customer-focused event. Breakout sessions will feature best practice reviews and interactive product discussions with KANAs solution specialists. Network with KANA customers from around the world and learn about best practices and service trends from industry peers and thought-leaders alike. The 2008 KANA Customer Summit will take place at the beautiful historic Dolce Hayes Mansion in San Jose, CA.

2008 KANA Customer Summit will feature:


- How KANA works with you to master the service experience. Insightful customer panel and track sessions on best practices.
- Product breakout sessions - your chance to Q&A with KANA product specialists.
- Opportunities to network with industry peers and analysts.


See review

Event Profiles

Speakers: Scott Deming will discuss strategies for “Creating the Ultimate Customer Experience,”; Sandy Carter, author of the book, “The New Language of Business: SOA & Web 2.0,” will discuss the exciting new possibilities that Service Oriented Architectures
Attendees: customer service peers, industry analysts, and insightful speakers

Contact Details

Contact person: KANA Customer Summit
Email address:
Event website: http://www.kana.com/news.php?pressID=508
Phone: 650-614-8300
Fax: 650-614-8301

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