GoingToMeet

The 4th Annual Achieving Operational Excellence Forum, houses senior executives with regional and international expertise, who will highlight the rigours and significance of keeping with the times, indicate the role of effective service quality, identify methods of not just keeping your head above the water, but your feet firmly on the ground with the rising competition in the sector. Other key areas would include detecting methods of enhancing productivity, managing the concept of perpetual change and the implications on operations, indicative technologies driving operational excellence and the ever pressing concern of customer retention and the attitudes towards customer service within the institution.

Fleming Gulf provides a unique opportunity to hear success stories, analyse case studies and discuss concerns with the industry leaders. The fourth instalment picks up where the third annual event left off, with the emphasis on business & service excellence and the outlook of the impending radical change that will engulf and change the way the Middle Easterners bank.