Goingtomeet.com: How to Deal with Difficult People

How to Deal with Difficult People

Oct 07, 2008 - Oct 07, 2008
Continuing Education and Conference Center St. Paul, Minnesota United States

Highlights: Working with difficult people is not only frustrating and stressful, it can also cost you and your organization time and money. This course will help you develop the interpersonal and communication skills you need to recognize and respond to difficult behavior in co-workers, employees, supervisors, and the public. You will learn to separate people from problems, act rather than react, and shape and encourage acceptable behavior. The emphasis is on understanding why difficult people behave the way they do-and how best to deal with them.

Event Profiles: Speakers: Michael A. Johnson, Ph.D., J.D. (operates his own consulting company)

Contact Details: Contact person: Information Center; Email address:; Event website: http://events.cce.umn.edu/events/section_detail.aspx?sect_key=181275&cluster_cd=WB68; Phone: (612) 624-4000

Tags: Tag: communication_skills interpersonal behavior professional_development management

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