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Fast Facts

Certified Customer Service Executive, Cairo

Jul 13, 2008 - Jul 17, 2008
Semiramis InterContinental Hotel, Cairo, Egypt
 

Highlights

* Understand the importance of customer service culture in a competitive environment.
* Practice the techniques of managing customer expectations and delighting them.

* Understand the process of managing a customer complaint system.

* Agree and practice strategies for service recovery aimed at regaining customer loyalty.

* Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.

Event Profiles

Attendees: Managers/Supervisors and senior customer service staff.

Contact Details

Contact person: Customer Service
Email address:
Event website: http://www.meirc.com/programs.php?id=498
Phone: (9714) 334 5858
Fax: (9714) 334 5440

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