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In today’s dynamic and highly competitive telecoms market, churn management is a top priority for operators not only because it presents considerable challenges, but also because it can be a crucial competitive differentiator. In order to ensure effective churn management, thereby boosting customer satisfaction and ultimately customer loyalty, operators need to know their customers, identify and address their needs and expectations and determine customer value.

IIR’s Telecoms Loyalty & Churn conference has been designed to address these key issues providing insights into the key drivers of both churn and loyalty among customers and suggesting practical approaches for fine-tuning your customer retention strategies. In-depth expert presentations and real-life case studies will unveil what operators are currently doing to keep existing customers loyal to their networks thereby enhancing profitability.

Join us in Vienna this July and take advantage of this unique opportunity to learn from real-life case studies, network with your peers and industry experts and benchmark your own practices and strategies against those of your competitors.