GoingToMeet

As the focus increasingly moves to services and away from networks and connectivity, the way in which a portfolio of services can be managed becomes more complex. Your customer’s perception of the quality of the service they are getting will determine whether they stay or become the next churn statistic. How to effectively measure the perceived service quality (not just what your network is telling you) remains a critical challenge. Service level agreements must be enforced and both service quality and customer experience managed effectively.



IIR’s 3rd Annual Delivering Customer Centric-Service Quality Management and SLAs has been researched extensively with strategists and engineers working in this fast evolving arena and the result is a programme which reflects the latest strategic thinking, best practice examples and cutting edge solutions to the challenges facing those working in QoS, SLAs, QoE, SQM and CEM. Whatever your organisation calls it you have to deliver exceptional quality and experience to your customers if you want to keep them!