Goingtomeet.com: China Customer & Contact Center CRM Excellence

China Customer & Contact Center CRM Excellence

Jun 24, 2008 - Jun 25, 2008
Swissotel Beijing No. 2 Chao Yang Men Bei Da Jie, Beijing, Beijing China
China

Highlights: Key benefits of attending:
• Transform your contact center from cost center to profit center
• Build your brand and customer loyalty through excellent
customer service
• Create a high performance work culture in your contact center
• Brainstorm innovative best practices to enhance your
contact center
• Improve your front-line service by inspiring employee engagement
• Assess the latest technologies to help your contact center gain business advantage
• Upgrade your contact center by optimizing service, cost and time
• Understand and align the role of contact centers in Corporate Social Responsibility

Event Profiles: Speakers: An Xin, (Director of Customer Service Center, China Netcom Group Guangdong Branch);Chris Knop, (Director of Customer Contact Centers, Shangri-La Hotels & Resorts ); David Lan, (Customer Service & Support Operation Director, Fuji Xerox) . .

Contact Details: Contact person: Ms. Annie Cheng; Email address:; Event website: http://www.ibcchina.com.cn/contactcentre; Phone: 86 21 5292 8861; Fax: 86 21 5116 5913

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