Goingtomeet.com: Achieving Excellence in Contact Centres

Achieving Excellence in Contact Centres

May 27, 2008 - May 28, 2008
Rennaissance Hotel, Brussels, Belgium
Belgium

Highlights: Contact centres are increasingly important business functions within organisations, as they operate both as a key point of contact for the company’s customers and as a tool for driving sales. By enhancing customer service levels through first contact resolution, self-service and integrating multiple customer contacts, contact centres can transition from cost centres to profit centres.

This conference will bring together contact centres experts from different industries. During these two HIGHLY INTERACTIVE days you will be able to share insights and experiences, be part of 4 interactive sessions and examine best contact centres strategies.

Event Profiles: Attendees: Vice Presidents, Heads, Directors and Senior Managers of Contact Centres, Call Centres, Sales and Marketing, Customer Care, Customer Service, CRM, Customer Experience, Telesales, Support/Help Desk and many more...

Contact Details: Contact person: Information; Email address:; Event website: http://www.fleminggulf.com/conferences/telecom/contact-centers; Phone: +421 257 272 131; Fax: +421 257 272 122

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