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Fast Facts

Service Portfolio Design & Marketing

"Driving competitive differentiation through best-in-class service offerings"

May 19, 2008 - May 21, 2008
Gleacher Center at the University of Chicago Chicago, Illinois United States
 

Highlights

At this strategy-focused and best practices-oriented conference, learn how to:

* Align services with other parts of the organization, including product sales
* Assess customer needs and conduct competitive research
* Design a best-in-class services portfolio
* Bundle remote services with other features: Creating value add
* Manage a customer-oriented post-sales supply chain
* Assess customer satisfaction: Performance monitoring










Event Profiles

Sponsors: SSI Partners, LLC
Speakers: Tony Kolish (Senior Vice President, Worldwide Problem Resolution and Escalation Management,EMC),Karen Sherrill (WW Service Director for the Document Imaging division, Eastman Kodak)

Contact Details

Email address:
Event website: http://www.iqpc.com/cgi-bin/templates/singlecell.html?topic=236&event=15459
Phone: 0800 652 2363 or +44 (0) 20 7368

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