GoingToMeet

The intranet has become an important communication, knowledge and information sharing tool to most organisations over the past decade. A well-structured content and a customised and user-focused design are widely recognised as crucial factors that determine the success of the intranet and the resulting business benefits. However many organisations are still facing challenges with their intranet such as the staff retention, usability, accessibility and content classification and management.

The more recent introduction of Web 2.0 and social networking tools and technologies has opened up a new world to information and knowledge sharing and collaboration between employees. A shift to the deployment of these new tools is at hand, but many organisations are still reluctant to change and are left with questions on how to use these tools and how to classify and manage information in Web 2.0 solutions.