Goingtomeet.com: 17th Annual Pacific Rim Help Desk & IT Service Management

17th Annual Pacific Rim Help Desk & IT Service Management

"Help Desk & service management industry"

Jun 02, 2008 - Jun 06, 2008
Surfers Paradise Marriot Resort and Spa Gold Coast, Queensland Australia

Highlights: Benefits of attending:

* Build an award winning service management department
* Transform your IT organisation by moving beyond a technology focus, and towards servicing to better align with business mission
* Apply Cobit with ITIL process guidelines to drive governance and compliance
* Understand the changing nature of user environment with self service implementations
* Assess your adoption level of certain service management capabilities and tools
* Learn how to overcome the major barriers to organisational and cultural change
* Network with organisations that have embarked on their service excellence journey
* Maximise the value of ITIL through knowledge management.

Event Profiles: Sponsors: COPC, LucitIT, Planwell, Axious Systems, Infra, Solisma, EXIN, PRD Software; Speakers: Ms Valda Berzins (Chief Information Officer, Victoria Police), Ms Mary Brawn (Service Alignment Manager, Television New Zealand), Ms Claire Brereton (ISD Project Director, UnitingCare Health) and many more; Attendees: Over 300

Contact Details: Contact person: Fiona Baker; Email address:; Event website: http://www.terrapinn.com/2008/pacrim/; Phone: 61 2 9021 8808; Fax: 61 2 92813950

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