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In the world of service-based businesses, process design projects are frequently outsourced and often don't take into account inherent expertise in the organization. As a result, such organizations end up spending time and money fixing processes that were not designed with their best interests in mind.

BMGI's Transactional Design for Lean Six Sigma course offers an alternative: the ability for transactional businesses to research and develop effective and efficient processes on their own. By leveraging Lean principles, techniques for innovative problem-solving, and Design for Six Sigma (DFSS) tools, teams will be able to respond quickly to changing customer and organizational needs.

This five day course is built around the idea that "design" is truly a cross-functional undertaking, not simply the sole responsibility of the "process designer." While statistical design tools are an integral part of this course, time importance of VOC (Voice of the Customer), financial analysis and concept selections are also emphasized.